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    Privacy Policy

    Last updated: 22 October 2026

    1. Introduction

    BENQORE (PTY) LTD (Registration No: 2025/383149/07) ("BENQORE", "we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all applicable South African data protection legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

    2. Responsible Party

    The responsible party for the processing of your personal information is:

    • Company: BENQORE (PTY) LTD
    • Registration No: 2025/383149/07
    • Information Officer: Mr Benny Bhali
    • Email: support@benqore.co.za
    • Address: 208 Coubrough Road, Noordwyk, Midrand, 1687, South Africa

    3. Personal Information We Collect

    We may collect the following categories of personal information:

    • Contact details: name, email address, phone number, job title
    • Company information: company name, company size
    • Quote request details: services of interest, project brief, optional budget range, optional preferred timing, and your enquiry consent
    • Chat with Maya enquiries: if you choose to send an enquiry through our virtual enquiry assistant, the details you enter and a short excerpt of your recent questions in that chat, stored with your enquiry and emailed to our team so we can reply. Questions you ask without sending an enquiry are not stored by us
    • Maya’s AI replies: when you chat with Maya, the text you choose to type and the recent messages in that chat are sent to an AI service provider, through Lovable AI, so that Maya can answer. Please don’t include sensitive personal information in chat messages. The conversation is kept only in your browser tab and is cleared when you restart the chat or leave the page
    • Technical data: IP address, browser type, device information, and cookies (see Section 9)

    4. Purpose of Processing

    We process your personal information for the following purposes:

    • To respond to your quote request or enquiry about our creative services, and to prepare a quote and creative direction
    • To communicate with you about your project or enquiry. We only send marketing communications with your separate consent
    • To improve our website and services
    • To comply with legal obligations
    • To protect our legitimate business interests

    5. Legal Basis for Processing

    We process your personal information based on one or more of the following lawful grounds as defined by POPIA:

    • Consent: You have given us explicit consent to process your personal information for specific purposes.
    • Contract: Processing is necessary for the performance of a contract to which you are a party.
    • Legal obligation: Processing is necessary for compliance with a legal obligation.
    • Legitimate interest: Processing is necessary for pursuing our legitimate interests or those of a third party.

    6. Sharing of Personal Information

    We do not sell your personal information. We may share your information with:

    • Service providers who assist us in operating our business (e.g., hosting, email services), under strict confidentiality agreements
    • Regulatory authorities or law enforcement where required by law
    • Professional advisors such as auditors and legal counsel

    7. Cross-Border Transfers

    Where we transfer personal information outside of South Africa, we ensure that adequate safeguards are in place in accordance with Section 72 of POPIA, including ensuring the recipient country has adequate data protection laws or that binding agreements are in place.

    8. Retention of Personal Information

    We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, it will be securely destroyed or de-identified.

    9. Cookies

    Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

    • Essential cookies: Required for the website to function properly.
    • Analytics cookies: Help us understand how visitors interact with our website (only with your consent).

    You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or by adjusting your browser settings.

    10. Your Rights Under POPIA

    As a data subject, you have the right to:

    • Be informed about the collection and use of your personal information
    • Access your personal information held by us
    • Request correction of inaccurate or outdated personal information
    • Request deletion or destruction of your personal information
    • Object to the processing of your personal information
    • Withdraw your consent at any time (where processing is based on consent)
    • Lodge a complaint with the Information Regulator of South Africa

    To exercise any of these rights, please contact our Information Officer at support@benqore.co.za.

    11. Information Regulator

    If you are unsatisfied with how we have handled your personal information, you have the right to lodge a complaint with:

    12. Security

    We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

    14. Contact Us

    For any questions or concerns about this Privacy Policy or our data practices, please contact:

    • Information Officer: Mr Benny Bhali
    • Email: support@benqore.co.za
    • Address: 208 Coubrough Road, Noordwyk, Midrand, 1687, South Africa